Last update: Jun 2021TERMS OF SERVICE

Host Anvil LLC. agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”). Host Anvil LLC., the company here after referred to as, (“Host Anvil “), (“Us”), (“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of Host Anvil Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of Service”). All provisions of this contract are subject to change from time to time at the discretion of Host Anvil. Subscriber understands that change to the ToS by Host Anvil shall not be grounds for early contract termination or non-payment.

By accepting our Terms of Service, you also agree to the following:

  • Privacy Policy
  • Acceptable Use Policy
  • Service Level Agreement
  • REFUNDS AND DISPUTES

    All hosting service orders placed by newly registered customers are eligible for refunds within 72 hours of the creation of the server in our database, this point is not marked by the time at which your initial payment is processed and may differ by several hours or days. All refunds are made through the gateway in which initial payments were made. All of our other services, including product addons and domains are not eligible for a refund. Refunds cannot be requested without probable cause; in addition to this non-monthly terms are non-refundable. Our 72-hour money back guarantee applies to a new client’s first order only. To request a refund, you must submit a refund request via the support ticket system outlining the reason. If you meet the terms of eligibility, a refund will be issued by a team member. Refunds will not be issued automatically. Refunds issued for billing errors are made on a per case basis.

    CANCELLATIONS

    To terminate your services you must cancel via our WHMCS billing area at https://hostanvil.com/billing using the cancellation request form. A cancellation request must be submitted when a client wishes to no longer proceed with their service. Accounts with a credit card on file will automatically attempt to renew until cancelled. Unless specified per special arrangement, we do not hold our clients accountable to any contracts. Our customers can cancel at any time.

    EXPLOITATION

    Clients are disallowed from exploiting services to modify settings of features beyond which they are permitted in their rental agreement. For instance, a client may not modify their slot count to an amount which differs from what they are renting from us.

    LIABILITY LIMITATION AND EXCLUSION

    Host Anvil, under no circumstances, shall be held liable for any data loss, disruption of information, or distribution of information including that of unauthorized access to our server systems or any other loss of data. Host Anvil shall not be held liable for any disruption, delay, or disconnection of services for any period of time. We reserve the right to terminate a client’s services in the event of a charge dispute, despite the outcome of the dispute.

    SUPPORT

    Any support requests required for products from Host Anvil shall be submitted through the billing system via tickets. Any other form of contact other than the predetermined ticket system is not guaranteed a proper answer from an official representative.

    PROMOTIONS

    Host Anvil cannot guarantee that all promotion codes will work all of the time.

    LEGAL CONTACT

    Host Anvil retains the right to seek and consult with any appropriate authorities that may need to be involved in the event of an issue arising whether it is through violation of this policy or any other illegal occurrence requiring involvement of law-enforcement agencies. Host Anvil regards any communication between parties as confidential, upon distribution of any communication, unless prior approval is in place, we will take action to the full extent of the law. By purchasing a server from Host Anvil you permit us to modify your server, this includes, but is not limited to, changing settings, uploading/mods, and other tasks related to running any server. Any verbal or written action to compromise our server systems or any other equipment owned by Host Anvil will be taken seriously and will result in further investigation and possible lawsuits. Upon cancellation of payments to Host Anvil your server will be suspended unless prior arrangements are made. Files will be kept as long as possible after termination or suspension however the guaranteed amount of time is unspecified. Host Anvil retains the sole right to stop, start, and modify your server at any given time.

    UNLIMITED POLICY

    While we offer unlimited bandwidth and space to our customers we reserve the right to request that you delete excessive file such as large logs or anything else we deem excessive. We do not support the use of any custom jar file or files uploaded by the user. Any uploaded files that cause the server to lag or make the server unplayable are not the responsibility of Host Anvil. Unfair usage If we find your server using any sort of system to bypass limits put on your server such as slots or RAM amount your server is subject to being terminated without refund.

    DISK RESOURCE USE

    Disk space provided in associated with our web hosting services may only be used for files and content in direct operation of the website, web applications or game servers being hosted. The disk space provided cannot be used for file sharing, storing backups, or anything unrelated to the operation of the website/web application.

    TERMINATION

    We reserve all rights to terminate your server or service upon any violation of these terms or any other basis if deemed needed. Services which are suspended for non-payment will be terminated 7 days after the renewal invoice is due. We do not terminate services without cause.

    SALES TAXES

    Should you reside in Kentucky, @ 6.00% will be charged on your service's rate as well as any addons. Should you not reside in Kentucky, no additional sales taxes will be applied.

    AFFILIATE COMISSIONS

    Host Anvil offers an affiliate program which will provide you with the opportunity to receive a 12% recurring comission on referred signups. This payout is contingent upon referred signups being genuine, new sales leads. Whether or not the referred signups are genuine is solely at our discretion. An example of an ingenuine referral would be affiliate traffic from a coupon directory which customers would only be visiting during the time of their order (which has already been initiated).

    If you have any questions about any policies mentioned here, please contact us here.

    Frequently Asked Questions Have a question? The answer might be below.
    What is a VPS?

    A Virtual Private Server or VPS is a server that acts like a physical computer, but is virtual, and runs on another physical computer. These servers can do almost anything a physical server can, but for a fraction of the cost.

    I purchased a server, what do I do now?

    If you purchased a server using Linux you can SSH into it using a tool known as Putty, or you can use our control panel located here.

    What can I do with my server?

    There are plenty of uses for a server: A Game Server for playing with your friends, a File Server for storing backups and distributing files, a Webserver for hosting websites, A Video Streaming Server for streaming TV and movies, or even remote workstation.

    Can I upgrade my server?

    Of course, upgrading is a simple and painless process. We recommend starting small as upgrading your VPS can be upgraded in a few clicks with a quick shutdown / boot.

    What do the VPSs run on?

    Our Lightning line of VPSs run on dell servers equiped with dual 10Gb ports, dual power supplies, two E5-2697V2 CPUs, and DDR3 ECC.

    All of our VPSs run on enterprise grade NVMe SSD storage. NVMe storage is up to 10x faster than normal SSD storage, excelling in random reads and writes.

    Can I test a VPS or get a trial?

    While we don't offer free trials, your VPS can be converted into store credit at any time.

    I still need help

    If you still have questions, need help logging in, or are looking for something specific, our support team can be reached via Discord or by email: contact@hostanvil.com