Last update: Jun 2021PRIVACY POLICY

This Privacy Policy governs the manner in which Host Anvil LLC. collects, uses, maintains and discloses information collected from users (each, a “User”) of the https://hostanvil.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Host Anvil LLC.

TYPES OF DATA COLLECTED: PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, or subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, and phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities such as ordering a product/service.


TYPES OF DATA COLLECTED: NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer, and technical information about the User’s means of connection to our Site, such as the operating system, IP address and the Internet service providers utilized, and other similar information.


WEB BROWSER COOKIES

Our Site may use “cookies” to enhance the User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

USAGE OF COLLECTED INFORMATION - WHY WE COLLECT IT

Host Anvil may collect and use our users’ personal information for the following purposes:

  • To improve our site; we continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To send periodic and marketing emails (if the client has opted-in to receive them).
  • To personalize the user experience; we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our site and services.
  • To perform automated anti-fraud checks prior to purchase.
  • To respond to user inquiries and requests for information. This data includes registrations for online newsletters, opt-in mailing lists, and specific requests for further information.
  • To respond to law enforcement organizations, government officials, third parties when compelled by subpoena, court order, or applicable law, or to report or prevent suspected fraudulent or illegal activity in the use of the Services. Host Anvil will notify the Customer of the information request or submission as, and if, allowed.
  • If a User no longer has an active service and wishes to have all of their information deleted, they reserve their right to request that all such data is removed from our systems.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

Sensitive and private data exchange between the Site and its Users only occur over SSL secured communication channels and are encrypted and protected digital signatures.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent User’s personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above. We may use third-party service providers to help us operate our business and the Site or administer activities on our behalfs, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

If you turn cookies off, some of the features that make your site experience more efficient may not function properly.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and policies.

CHANGES TO THIS PRIVACY POLICY

Host Anvil has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at https://hostanvil.com/billing/submitticket.php

FAIR INFORMATION PRACTICES

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via:

  • Email
  • Blog
  • Discord

Within 2 business days.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM ACT

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions;
  • Process orders and to send information and updates pertaining to orders;
  • Send you additional information related to your product and/or service.

To be in accordance with CANSPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses;
  • Identify the message as an advertisement in some reasonable way.

If you would like to unsubscribe from getting emails, you can make a ticket and we will remove you from all mail lists.

Frequently Asked Questions Have a question? The answer might be below.
What is a VPS?

A Virtual Private Server or VPS is a server that acts like a physical computer, but is virtual, and runs on another physical computer. These servers can do almost anything a physical server can, but for a fraction of the cost.

I purchased a server, what do I do now?

If you purchased a server using Linux you can SSH into it using a tool known as Putty, or you can use our control panel located here.

What can I do with my server?

There are plenty of uses for a server: A Game Server for playing with your friends, a File Server for storing backups and distributing files, a Webserver for hosting websites, A Video Streaming Server for streaming TV and movies, or even remote workstation.

Can I upgrade my server?

Of course, upgrading is a simple and painless process. We recommend starting small as upgrading your VPS can be upgraded in a few clicks with a quick shutdown / boot.

What do the VPSs run on?

Our Lightning line of VPSs run on dell servers equiped with dual 10Gb ports, dual power supplies, two E5-2697V2 CPUs, and DDR3 ECC.

All of our VPSs run on enterprise grade NVMe SSD storage. NVMe storage is up to 10x faster than normal SSD storage, excelling in random reads and writes.

Can I test a VPS or get a trial?

While we don't offer free trials, your VPS can be converted into store credit at any time.

I still need help

If you still have questions, need help logging in, or are looking for something specific, our support team can be reached via Discord or by email: [email protected]